Quality Statement
It is our policy to develop, encourage, and pursue a commitment to total quality. We are dedicated to providing the highest quality service available in the transportation industry and to the continuous improvement of our offered products and services. We are committed to fully engaging all employees in the success of our organization, our customers and each other.
We accomplish this by educating employees in the fundamentals of our business and supporting our values and guiding principles. Objectives: We will contribute to our customer success and satisfaction by providing reliable, responsive and efficient service.
Specifically, Malik Farooq Goods Transport Co. is committed to quality through:
- Introduction of quality management system to meet with international quality standard - ISO 9001. Read more»
- Documented Standard Operating Procedures and Work Instructions as stated by ISO system.
- Independent auditing.
- Implementation of resource management on human, infra-structure as well as work environment to enhance our professionalism and customer satisfaction.
- On-going training and development on human resources to achieve staff professionalism.
- Have effective leadership and supporting policies and planning at all levels in the organization.
- Focus on and work with our customers to satisfy their current and future needs.
- Treat our suppliers as business partners and work with them to improve our joint overall performance.
- Actively encourage all employees to achieve their full potential by providing education, training and delegation of authority.
- Involve everyone within the organisation in the continual improvement of the quality of our services and the way we do business.
- Measure, analyse and report quality performance in a timely and appropriate manner throughout the organisation.
- Adherence to all regulatory and ethical standards applicable to the services offered.
- Regular review of staff, contractors and suppliers.
- Documented standards for vehicles, equipment and service levels.
- Customer feedback and review process.
- Non-conformance investigation process including corrective and preventative actions.